Please include your original sales receipt with the item. To return any item, ship it back to us via insured mail or UPS. Original shipping charges are not refundable.
We accept returns for exchange or refund in the form of payment (no cash given) 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
-
Without showing signs of wear or damage in any way
-
Within 30 calendar days of the delivery date (after 30 days no returns are allowed)
-
Must not be a special order or a custom order; these are non-retunable or exchangeable
-
All bedding items ( pillows, comforters/blankets, sheets) are non returnable if not in original packaging. In addition, there is a 15% restocking fee for these items regardless of return or exchange
-
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at customerservice@agreenhorizon.com. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a credit/debit refund.
-
Unfortunately we will not accept personal care products if they have been opened.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you must contact us within 30 days if you intend to return any item back to our store. Items returned to us after 30 days and without contacting us via e-mail at info@agreenhorizon will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Contact Info:
A Green Horizon
1148 Central Avenue
Wilmette, IL 60091
Customer Service:customerservice@agreenhorizon.com
